FAQ     Photo Submission      Blog  

Paper & Printing
Order Process & Payment
Shipping
Photos
Returns & Cancellation

Paper & Printing

Are your cards flat or folded?

All announcements and invitations are flat cards. Folding cards are scheduled to be available in the near future.

What type of paper will my cards be printed on?

Cutiepie Ink birth announcement and baby shower invitation cards are printed on 130 lb. white eco matte cardstock that is 100% wind power manufactured, 100% Post Consumer waste, 100% Eco Friendly!

What is printed on the back of the card?

The back of your card is white with the small Cutiepie Ink logo printed at the bottom.

Are envelopes included with my order?

Yes, envelopes are included at no additional cost. Return address printing is unavailable at this time.

Can I pre-order my envelopes?

At this time, envelopes are only shipped with the complete order.

Will the colors on my printed card be exactly what I see on my monitor?

Monitor brightness, contrast and colors can vary greatly as every monitor is calibrated differently. Therefore, it is not possible to say that your printed cards will be exactly matched to what you see on screen. However, we are confident that you will be more than pleased with the colors on your printed card.

{Back to Top}

Order Process & Payment

Is there a minimum order?

Yes, cards are sold in sets of 24 as a minimum.

Will I receive a proof before the order is processed?

Yes, a digital proof will be emailed to you within 1-2 business days of your request.

If you would like changes made to your proof, simply reply to our email with the changes and we will send you a revised proof at no cost. Your order will not be processed for printing until you select the “Buy Now” option.

Please review your proof thoroughly. Once you purchase the proof for print, you are responsible for the printed order. Changes requested after a proof has been purchased will result in a reprint fee.

What is the turnaround time?

Your proof will be emailed to you within 1-2 business days. Upon receipt of payment your order is printed and shipped within 4 business days. Domestic orders will be delivered within 1-3 business days depending on the delivery method you choose.

What forms of payment do you accept?

We accept all major credit cards and PayPal payments, all via PayPal.com as a secure payment processor. Please note that you do not need a PayPal account to use the PayPal system.

{Back to Top}

Photos

How do I submit my photo?

E-mail us your photos at photos@cutiepieink.com.

How should my photo be formatted?

Photos should be submitted as a .jpg file at 300 dpi with no compression. To produce optimal print quality for your images, set your digital camera to its highest image or pixel setting.

Should I crop or edit my photos?

No, please send original, unedited, and uncompressed photos and a Cutiepie Ink designer will handle all of your photo editing needs. Editing services include image cropping, red eye removal, sharpen, touching up blemishes, adjustment of color and lighting levels, and convert to black and white or sepia. These services are provided at no additional cost.

Can I use photographs taken professionally?

Yes, written consent from the photographer or agency to reproduce the images is required. Please be aware that your order will not be processed until we have received this form.

If you plan to scan your photo, scan at 600 dpi to ensure the best quality. If for any reason your Cutiepie Ink designer feels your photos will not create satisfactory print results, we will contact you to discuss other options.

{Back to Top}

Shipping

What are my shipping options?

Upon receipt of payment your order is printed and ships within 4 business days.

We offer shipping via USPS Priority Mail (2-3 business days) for domestic orders at a flat rate of $7.00 for orders up to 48 cards and $12.00 for 49 cards or over. USPS Express Mail is offered for expedited shipping needs at a flat rate of $27.00 with an estimated 1-2 business day delivery on all domestic orders. As a courtesy, a shipping confirmation/tracking number will be emailed to you when your order ships from our studio.

International shipping is offered via USPS International Priority Mail (6-10 business days) for a flat rate of $15.75 for orders up to 48 cards and $29.75 for 49 cards or over. USPS International Express Mail is offered for expedited shipping needs at a flat rate of $50.00 with an estimated 3-5 business day delivery.

Do you ship outside the US?

Yes. Domestic and international customs can delay delivery up to a week, so please order your cards a minimum of 4 weeks before your event.

Will extra postage be required for these cards?

No, 5×7 and 4×5.5 cards do not require extra postage.

{Back to Top}

Returns & Cancellations

Do you have a cancellation policy?

Yes. Orders may be cancelled free of charge before payment is received. You, the customer, are responsible for the total order cost minus shipping once payment is submitted.

What is your return policy?

If you are not satisfied with a product due to an error on our part, please contact us so we can address your concerns. A full refund minus shipping or a complete reprint is offered when an error has been made on our part. Orders must be returned in the original form and packaging. A refund will be issued as soon as the return shipment is received. Cutiepie Ink reserves the right to reject any returns that do not meet these conditions. Please understand that Cutiepie Ink cannot account for differences in color between our monitor and yours. A difference in color/shade between your online proof and the printed card does not constitute an error on our part. Also, the quality and color of your submitted photos is only as good as what we received.

{Back to Top}